By Alireza Faed
This thesis addresses the problem of purchaser lawsuits within the context of purchaser dating administration (CRM). After a comprehensive survey of the present literature on CRM, the thesis describes the improvement of a brand new clever CRM (I-CRM) framework, which integrates text analytics, kind mapping, SPSS, structural equation modeling, and linear and fuzzy techniques. This new technique, unlike earlier ones, is in a position to handle customer lawsuits with recognize to varied variables, therefore permitting organisations to discover their key buyers and key court cases, and to deal with and supply technique to the main proceedings of the foremost clients, for this reason selling enterprise improvement. The thesis additionally describes the profitable program of the tactic to a real-world case, represented through the immeasurable truck drivers proceedings on the Fremantle port in Western Australia.
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An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry (Springer Theses) by Alireza Faed